Frequently Asked Questions

How long does processing take?

Most orders are processed in 3–5 business days. Major launches and restocks can take longer.

Do you ship internationally?

Yes. Delivery availability and rates are calculated for the destination at checkout. Import duties and customs charges, when required, are the customer’s responsibility.

When will my order ship?

You will receive a dispatch confirmation after the parcel leaves our fulfilment team. Business days are Monday to Friday and exclude public holidays.

How can I track my order?

Use the Track Order page with the order ID and billing email from checkout. The tracking link is also included in the dispatch confirmation.

I entered the wrong address or item. What should I do?

Contact us immediately. We can only change an order before it has been processed for dispatch.

Can I cancel my order?

Prepared or shipped orders cannot be cancelled. Contact support promptly and the team will confirm whether a change is still possible.

What happens if a parcel is returned to sender?

Support will review the carrier status with you. If the return resulted from an incomplete address or an uncollected parcel, a new shipping charge may be required.

What is the return and exchange policy?

Limited and made-for-order products are generally final sale. If an item is damaged or incorrect, contact us within 10 days of delivery with photos and video.